Returns

The buyer can return the products within 14 days of receipt, without giving a reason for the return.
The purchased products can be returned within 14 days of the date of purchase without giving a reason. The returned products must be delivered to the address indicated by the seller. The buyer bears the costs of return shipping.

The refund for the purchased products will be made within 5-7 working days of receiving the package with the returned products.
The returned products must be completely new, unused, undamaged in the original packaging. Shipping costs are not refundable.

COMPLAINTS AND WARRANTIES
If the received goods do not match the description or have a defect that was not mentioned in the description, the complaint must be filed within 14 days.

The buyer has the right to demand that the complained goods be brought to the condition consistent with the contract through free repair or replacement. If the customer is unable to meet the specified requirements, they have the right to demand a price reduction or may withdraw from the contract.

To file a complaint, you must:
- notify the seller of your intention to file a complaint via email
- deliver the disputed products to the address provided by the seller.

However, this does not apply to products made to individual order. Products on sale or promotion are also not subject to exchange or return.